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| About Us: The Advanced Network Technology Center is a resource for IT professionals interested in the technology and benefits of implementing an IP Communications solution. It features columns, news, white papers and articles all geared toward informing the IT professional. Learn more about the site. |
Evolution or Revolution: The Move To IP Telephony |
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This
Week's Column: For many enterprises, the path to IP communications is often a result of implementing part-way solutions or trials, or even hybrid solutions. In this column by Kathryn Korostoff of Sage Research, Korostoff relates some of her observations on the experiences of clients who have implemented an "evolutionary" approach over a full implementation. Find out what other enterprises have learned on their way to IP communications implementation.
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Register for the Considerations page and get access to this column and more. |
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IP in the Contact Center: Creating a Better Customer Experience |
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This Week's Column: In this column Vickie McGovern of Cisco Systems discusses the many and very real benefits of the use of IP Communications in call center operations. Beyond improved business process, there are many other benefits. McGovern documents the positive effects of IP Communications in one company's implementation. |
Register for the Evaluations page and get access to this column and more. |
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| IP Communications Resources |
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The Advanced IP Playbook:
Convergence Readies For Breakout
This collection of recent features and articles from the pages of leading CMP magazines provides a snapshot of what's in the news and where advanced IP Communications is going. Read up on the latest or get great advice on preparing your network for advanced IP. |
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Case Study: NFL Films is Super Bowl Bound with Cisco IP Communications
Find out how unified messaging helped NFL Films increase productivity and enable critical info to be communicated with ease, centralizing various production and post-production operations for this well-known maker of sports media. Go to the Case Studies index and look for "NFL Films". |
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